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FAQ

FREQUENTLY ASKED QUESTIONS
CREAT AN ACCOUNT

  • Authentification (Sign in)

  • You will be identified on this website by a paired user ID/password. To simplify matters, your user ID will be the same as the e-mail address you used to sign up.

    When you first sign up, you will be asked to enter a password with a 6 character minimum. The characters must be alphabetical (from a to z), or numerical (from 0 to 9). The data may be entered either in capitals or small letters.

    If you can't recall your password, click on "Forgot your password?", enter your e-mail address and the information will be sent to you immediately.

  • Shipping and Billing addresses

  • Please enter your contact information with care to ensure proper delivery of your order. All fields are required, with the exception of "State / Region / Canton".

    Billing and shipping informations are identical by default. However you can provide another billing name/address if neccessary.

  • Subscription to Ekobohome's newsletter

  • Once logged in your account, you can choose to subscribe or unsubscribe to our newsletter at any time.

Place an order

  • Find an article

  • To search for an article, just enter one or several keywords in the field and click on "ok". If your search does not produce any results, try a different spelling or simply enter the first few letters of your search term.

  • Check out

  • Your Shopping Cart contains the articles you selected while browsing through our website. You can change the quantities and add or remove an item at any time. The total will be adjusted accordingly.

    Shipping fees are subject to country and delivery method. They are calculated and shown directly in the Shopping Cart.

    If your country is not yet listed, don't hesitate to concact us.

Payment methods

    You can pay online using PayPal or credit / debit card.

    We accept Visa and MasterCard, as well as Discover, American Express, and some local cards like Carte Aurore, Cofinoga / Privilège or 4 étoiles in France, EC-Karte in Germany... Click here for more details.

Nos garanties

  • Satisfied or reimbursed

  • If you are not satisfied with your order, you can return it for a full refund. Click here for more details.

  • Secured payment

  • Payment by credit, debit or bank card is securily proccessed by CIC - Crédit Mutuel or PayPal server. The data are not collected and not stocked on our site.

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