Satisfied or Reimbursed

Satisfied or Reimbursed
According to Article L. 121-20 of the French Consumer Code, the Customer has a statutory period of 14 days after delivery of his order to withdraw.

To exercise this right, the Customer must contact Ekobo Home by telephone or email within 14 days of receipt of his order to signal his intention.

After verification, a return number will be assigned.

The Customer then has 14 days to return to Ekobo Home the products concerned, accompanied by the return number.

No returns will be accepted without assigned return number.

Returned products must be in their original packaging, accompanied by all accessories and documentations provided. Products must not have been used, nor have suffered any damage, and be perfectly clean.

Return fees are at the Customer's costs and the products are transported under his responsibility. Upon exercise of this statutory right of withdrawal, Ekobo Home will refund the Customer within 14 days.

Ekobo Home reserves the right not to refund if the products are damaged or have been used.